Privacy Policy

Rev. 01/2020

WHY? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
WHAT? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number and checking account information
  • Transaction history and income
  • Credit history and assets
HOW? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons the ACE Cash Express Companies choose to share; and whether you can limit this sharing.

Reasons we can share your personal information Do the ACE Cash Express Companies share? Can you limit this sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes – to offer our products and services to you Yes No
For joint marketing with other financial companies Yes No
For our affiliates' everyday business purposes – information about your transactions and experiences Yes No
For our affiliates' everyday business purposes– information about your creditworthiness Yes Yes
For our affiliates to market to you Yes Yes
For nonaffiliates to market to you Yes Yes

To limit our sharing
  • Call 800-224-4338 – our menu will prompt you through your choice(s)
Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer a customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

Questions? Call 800-224-4338

Who are we
Who is providing this notice? Check-cashing, payday advance providers, vehicle secured credit providers, creditors, and financial service providers operating under the ACE Cash Express name as set forth below.

What do we do
How does ACE Cash Express protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does ACE Cash Express collect my personal information? We collect your personal information, for example, when you
  • apply for a loan or make a wire transfer
  • apply for insurance or show us your government issued ID
  • pay your bills
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can't I limit all sharing? Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market you
  • sharing for nonaffiliates to market you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
What happens when I limit sharing for an account I hold jointly with someone else? Your choices will apply to everyone on your account.

Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.
  • Our affiliates include financial companies operating under the ACE or ACE Cash Express name.
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.
  • Nonaffiliates we share with can include lenders; banks; collection agencies; check-cashers; tax preparers; brokers; pawnbrokers; rent-to-own, mortgage and insurance companies; and retailers.
Joint Marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Our joint marketing partners include lenders; banks; tax preparers; brokers; pawnbrokers; mortgage companies; and retailers.

Other important information
Notice to California Residents
You may refer to the California Privacy Policy by visiting our website and clicking on the California Privacy Policy link located in the “Get Help” section of the footer.

Provided by the following companies: Populus Financial Group, Inc. d/b/a ACE Cash Express, ACE Credit Services, LLC, ACE Minnesota Corp., ACE South Carolina LLC, ACE Cash Express Title Loans LLC, ACE Credit Access LLC, and ACE Payment Services, Inc. .